Insurance requires trust. Sometimes that means sharing information about yourself, your property, your vehicles, your business, or the people and things you're working to protect.

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At Burnn Group, LLC ("Burnn Group," "we," "us," or "our"), we believe you should understand why we're asking for information, how we may use it, and when it may need to be shared to provide the insurance services you've requested.

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This Privacy Policy describes how Burnn Group collects, uses, discloses, and protects personal information in connection with the Burnn Group website at getburnn.com, our communications with you, and the insurance agency services described in this Policy.

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This Privacy Policy does not replace any additional privacy notice, disclosure, authorization, consent, or other document that may be required under applicable insurance, financial privacy, consumer reporting, or other laws.

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1. Information We May Collect

The information we collect depends on how you interact with Burnn Group and the services you request.

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Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name

• Mailing or physical address

• Email address

• Telephone number

• Date of birth

• Information about members of your household

• Vehicle and driver information

• Property information

• Business and employment information

• Current or prior insurance information

• Coverage interests and insurance needs

• Information submitted through forms, emails, telephone conversations, or other communications

• Documents or photographs you choose or are asked to provide

• Other information reasonably necessary to respond to an inquiry or assist with an insurance quote, application, policy, or service request

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Some insurance transactions may require sensitive information such as driver's-license information, financial information, consumer-report information, or Social Security number information. Burnn Group will request sensitive information only when reasonably necessary for an insurance or business purpose and may direct you to an appropriate secure method for providing it.

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Insurance quoting inherently may require information to move through legitimate insurance systems/carriers.

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Please do not send Social Security numbers, passwords, payment-card information, driver's-license images, medical records, bank-account credentials, or other highly sensitive information through ordinary email, website chat, or general website contact forms unless specifically instructed to provide the information through an appropriate method.

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2. Information We May Receive From Other Sources

Insurance transactions may require information from sources other than the person requesting coverage. Depending on the insurance product and transaction, an insurance carrier or authorized insurance-market provider may obtain information from sources such as:

• Insurance carriers

• Prior insurers

• Consumer reporting agencies

• Claims-history databases

• Motor-vehicle or driving-record sources

• Property-information sources

• Public records

• Insurance-support organizations

• Government agencies

• Insurance quoting and underwriting providers

• Information provided by other individuals included in an insurance application or policy

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Burnn Group may receive or have access to certain information or results generated through these sources when permitted by law and reasonably necessary to assist with an insurance transaction. Burnn Group does not directly order the consumer reports described in Section 17. The information available, sources consulted, and manner in which information is obtained may vary by insurance product, carrier, jurisdiction, and applicable law.

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3. Information Collected Through Our Website

When you visit getburnn.com, certain technical information may be collected automatically by our website platform and technologies used to operate, secure, analyze, market, and improve the site.

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Depending on the technologies enabled and your privacy choices, this information may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic information derived from an IP address

• Pages viewed

• Referring pages or websites

• Date and time of visits

• Website interactions

• Cookie or similar technology identifiers

• Advertising interactions

• Diagnostic, security, and performance information

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Our website is built using Wix. Wix and technologies connected to our website may use cookies and similar technologies necessary for website operation, security, functionality, analytics, and other purposes. Burnn Group may also use Google Analytics, Google Ads, and Meta technologies, including the Meta Pixel, to better understand website activity, measure advertising effectiveness, improve our marketing, and understand how visitors interact with our website.

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Additional information about cookies and tracking technologies appears below.

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4. How We Use Information

Burnn Group may use personal information for legitimate insurance and business purposes, including to:

• Respond to questions and requests

• Communicate with prospective and current customers

• Understand your insurance needs

• Assist with obtaining insurance quotes

• Assist with insurance applications

• Facilitate communication with insurance carriers and authorized insurance-market providers

• Service or assist with existing policies where authorized and appropriate

• Help direct customers to appropriate carrier resources

• Maintain business and customer records

• Operate, maintain, secure, troubleshoot, and improve our website

• Understand website usage and performance

• Measure and improve advertising and marketing efforts

• Prevent or investigate suspected fraud, misuse, security incidents, or unlawful activity

• Maintain the security and integrity of our systems

• Comply with legal, licensing, regulatory, contractual, or insurance-industry requirements

• Establish, exercise, or defend legal rights

• Perform ordinary administrative and business functions

• Send communications you have requested or that are otherwise permitted by law

• Carry out other purposes disclosed to you when information is collected or with your authorization

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5. Insurance Quotes and Applications

When you ask Burnn Group to help you obtain insurance, additional information may be required to evaluate available insurance options.

Insurance carriers determine their own underwriting requirements, eligibility standards, rates, coverage terms, and information requirements.

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Depending on the insurance requested, an insurance carrier or authorized provider may consider information such as:

• Driving records

• Claims history

• Vehicle information

• Property characteristics

• Prior insurance

• Consumer reports or credit-based insurance scores where permitted by law

• Business operations

• Financial or employment information

• Health or application information for certain insurance products

• Other underwriting information permitted by applicable law

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Burnn Group may transmit information you provide to insurance carriers and authorized insurance-market providers when reasonably necessary to obtain quotes, submit applications, place or service coverage, or otherwise perform insurance services you request.

Insurance carriers and authorized providers may obtain additional underwriting information according to their own procedures and applicable law.

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Submitting information to Burnn Group does not guarantee that insurance coverage will be available, offered, bound, or issued.

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6. Insurance Carriers, Markets, and Insurance Intermediaries

Burnn Group is an independent insurance agency and may work with multiple insurance carriers and authorized insurance-market resources to help identify and evaluate available coverage options.

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When you ask us to obtain or evaluate insurance coverage, we may provide information to insurance carriers and, where appropriate, authorized insurance distribution platforms, agency networks, wholesalers, managing general agents, brokers, insurance-support organizations, and other insurance-market participants involved in obtaining, evaluating, placing, or servicing coverage.

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The particular insurance companies, markets, or providers involved in a transaction may depend on factors including:

• The insurance product requested

• Your location

• Carrier availability

• Eligibility

• Underwriting requirements

• Coverage needs

• Market conditions

• Carrier access

• Other circumstances relevant to the insurance transaction

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Burnn Group may use authorized third-party insurance platforms and providers to facilitate quoting, underwriting, carrier access, and related insurance services.

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Carrier relationships and available insurance markets may change over time. Burnn Group therefore does not attempt to maintain a complete list of every carrier, platform, intermediary, or insurance-market participant within this Privacy Policy.

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7. How We May Disclose Information

Burnn Group may disclose personal information when reasonably necessary to conduct insurance agency operations, provide services you request, or satisfy legal and regulatory requirements.

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Insurance Carriers and Insurance-Market Participants

We may provide information to insurance carriers, insurance distribution platforms, agency networks, wholesalers, managing general agents, brokers, insurance-support organizations, or other authorized insurance-market participants when necessary to obtain quotes, submit applications, place coverage, service policies, or otherwise assist with an insurance transaction.

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Service Providers

We may use service providers that assist with functions such as:

• Website hosting and operation

• Information technology

• Cybersecurity

• Communications

• Customer relationship management

• Electronic forms

• Document management

• Data storage

• Analytics

• Advertising and marketing

• Payment processing, if applicable

• Professional and administrative support

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These providers may receive information reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

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Professional Advisors

Information may be disclosed when reasonably necessary to attorneys, accountants, auditors, consultants, insurers, or other professional advisors.

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Legal, Regulatory, and Safety Purposes

We may disclose information when we reasonably believe disclosure is required or permitted by applicable law, regulation, court order, subpoena, legal process, insurance-regulatory requirement, or governmental request.

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We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Burnn Group, our customers, our business partners, or others, or to investigate suspected fraud or unlawful activity.

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Business Transactions

If Burnn Group becomes involved in a merger, acquisition, financing, reorganization, sale or transfer of assets, or similar business transaction, information may be disclosed as reasonably necessary in connection with that transaction and subject to applicable law.

 

8. Cookies, Analytics, and Advertising Technologies

Burnn Group uses cookies and similar technologies on getburnn.com to operate and secure the website, remember preferences, understand website performance and visitor activity, and support advertising and marketing.

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Depending on your choices and applicable law, these technologies may include services provided by:

• Wix

• Google Analytics

• Google Ads

• Meta, including the Meta Pixel

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These technologies may collect information such as:

• IP address

• Device and browser information

• Pages viewed

• Website interactions

• Referring websites

• Advertising interactions

• Cookie or similar identifiers

• Other online activity associated with use of the website

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Burnn Group uses website cookie-consent controls to provide visitors with available choices concerning nonessential cookies and tracking technologies.

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Where consent is required, applicable nonessential technologies are intended to operate according to the consent choices made through the website's cookie controls. Visitors may review or change available preferences through the website's Cookie Settings or similar privacy controls. Browser settings may also allow users to block or delete certain cookies. Restricting cookies may affect the functionality of some website features.

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Third-party analytics and advertising providers may process information according to their own privacy policies and their applicable agreements with Burnn Group.

 

9. Sale, Sharing, and Advertising

Burnn Group does not sell personal information for monetary consideration.

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Certain privacy laws define terms such as "sale," "sharing," "targeted advertising," or similar activities more broadly than the ordinary meaning of selling information for money. Because Burnn Group may use analytics and advertising technologies such as Google Analytics, Google Ads, and Meta Pixel, certain online data disclosures or advertising activities may fall within those broader definitions under applicable law. Where applicable law provides a right to opt out of such processing, Burnn Group will provide applicable notices or choices. Visitors may also use available website Cookie Settings to manage certain nonessential tracking technologies.

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10. Claims and the Burnn Group Claims Center

Burnn Group is an insurance agency.

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Insurance claims are handled by the applicable insurance carrier and its authorized claims representatives according to the applicable insurance policy and carrier procedures. Burnn Group does not represent through this Privacy Policy that it independently adjusts, approves, denies, investigates, or pays insurance claims. The Burnn Group website may provide a Claims Center designed to help customers locate carrier claims resources, including links, telephone numbers, or other contact information for insurance companies.

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If you contact Burnn Group for assistance after a loss, we may use information you provide to help identify your policy or carrier, communicate with you, and help direct you toward appropriate carrier resources. Unless Burnn Group specifically provides an appropriate method and requests the information, do not submit sensitive claim documentation, detailed medical information, financial information, Social Security numbers, account credentials, or other highly confidential materials through a general website form, chat feature, or ordinary email.

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Carrier claims portals and other third-party claims systems are governed by the privacy, security, and business practices of those carriers or service providers.

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11. Third-Party Websites, Carrier Portals, and Services

Our website may contain links to insurance carriers, claims systems, payment services, insurance-market platforms, social-media platforms, mapping services, or other third-party websites and technologies.

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A link from Burnn Group does not mean Burnn Group controls the third party's privacy, security, accessibility, availability, content, or business practices.

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When you leave getburnn.com or interact directly with a third-party service, that provider's privacy policy, terms, and practices may apply.

We encourage you to review those policies before submitting sensitive information.

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12. Communications and Marketing

If you contact Burnn Group, request information, request a quote, or become a customer, we may communicate with you about your inquiry, insurance needs, policy-related matters, customer service, or other relevant business matters.

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Where permitted by law, we may also send marketing communications.

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You may request that we stop sending certain promotional emails by using an available unsubscribe option or contacting us.

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Opting out of promotional communications does not prevent us from sending non-promotional communications that may be necessary to:

• Respond to your request

• Assist with an insurance transaction

• Service an insurance relationship

• Provide legally required information

• Address security or administrative matters

• Conduct other permitted business communications

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13. Information Security

Protecting customer information is important to Burnn Group.

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure, taking into account the nature of the information and our operations.

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No website, email system, electronic transmission, storage system, or security measure can be guaranteed to be completely secure.

For that reason, we encourage customers to use appropriate secure channels when providing sensitive information and to contact us if they are uncertain about how information should be submitted. Where applicable law requires notification following a data-security incident, Burnn Group will provide notifications as required by law.

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14. Data Retention

Burnn Group retains personal information for as long as reasonably necessary for the purposes for which it was collected and as necessary to satisfy applicable insurance, licensing, contractual, tax, accounting, legal, fraud-prevention, security, recordkeeping, and regulatory obligations.

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Retention periods may vary depending on:

• The nature and sensitivity of the information

• The insurance product or transaction

• Whether you become a customer

• Carrier or contractual requirements

• Applicable statutes of limitation

• Legal and regulatory requirements

• The purposes for which the information was collected

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When information is no longer reasonably required, we may delete, destroy, de-identify, or otherwise dispose of it according to our practices and applicable law.

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15. Your Privacy Choices and Rights

Depending on where you live, the type of information involved, and applicable law, you may have rights concerning certain personal information.

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Where applicable, those rights may include the ability to:

• Request information about personal information we maintain about you

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about certain disclosures

• Opt out of certain marketing communications

• Manage certain cookie or advertising preferences

• Exercise other rights provided by applicable law

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These rights are not absolute.

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Insurance, financial privacy, fraud-prevention, regulatory, legal, recordkeeping, contractual, and other requirements may permit or require Burnn Group or other insurance-market participants to retain or use information even after a request is made. We may need to verify your identity before processing certain privacy requests.

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To Submit a Privacy Request

Email: burnn@getburnn.com
Phone: (503) 662-7890

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Please do not include Social Security numbers, identification documents, financial credentials, or other highly sensitive information in your initial email.

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If additional information is necessary to process or verify your request, we will provide instructions.

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16. Insurance and Financial Privacy

Information collected in connection with insurance products or services may be subject to additional federal and state insurance and financial privacy requirements concerning nonpublic personal information.

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Those laws may provide rights or impose obligations that differ from general consumer privacy laws. Where applicable, Burnn Group may provide a separate insurance privacy notice, authorization, disclosure, consent, or other document describing additional practices or rights.

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Nothing in this website Privacy Policy is intended to limit rights provided under applicable law.

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17. Consumer Reports and Underwriting Information

When you request an insurance quote or apply for coverage, certain reports or other underwriting information may be obtained as part of the insurance quoting and underwriting process.

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Depending on the insurance product, carrier, and applicable law, this information may include:

• Motor Vehicle Records (MVRs)

• Claims-history reports, including CLUE or similar insurance-loss-history information

• Credit-based insurance scores or other permitted insurance scoring information

• Prior insurance information

• Driving history

• Property information

• Other consumer-report or underwriting information permitted by applicable law

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Burnn Group does not directly obtain these consumer reports. Instead, information you provide may be transmitted to authorized insurance platforms, insurance carriers, insurance-support organizations, or other authorized providers that may obtain and use applicable reports as part of the quoting or underwriting process.

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The reports obtained, information considered, and manner in which that information is used may vary by insurance carrier, insurance product, jurisdiction, and applicable law.

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A credit-based insurance inquiry used for insurance purposes may differ from a traditional credit application or lending inquiry. Where applicable, the insurance carrier or authorized provider determines what scoring information is used and how it affects eligibility, underwriting, or pricing. Burnn Group does not control an insurance carrier's underwriting criteria, scoring methodology, eligibility decisions, rates, or coverage determinations.

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Where applicable law requires authorization, notice, disclosure, or other consumer rights relating to consumer reports or underwriting information, those requirements will apply to the applicable transaction.

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18. Children's Privacy

Burnn Group's website and insurance agency services are not directed to children for the purpose of independently purchasing insurance services.

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We do not knowingly solicit personal information directly from children through the general website for independent marketing purposes.

Information concerning minors may nevertheless be legitimately required in connection with an insurance transaction—for example, when a parent or guardian provides information concerning:

• Household members

• Drivers

• Beneficiaries

• Dependents

• Insured persons

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Such information may be handled in connection with the applicable insurance purpose and legal requirements.

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Convenience matters.

Security matters more.

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A general website form, chat box, or ordinary email isn't necessarily the right place for every piece of information. Unless specifically requested through an appropriate method, please do not submit:

• Full Social Security numbers

• Passwords or account credentials

• Full payment-card numbers

• Bank-account credentials

• Copies of driver's licenses or government identification

• Detailed medical records

• Sensitive claim documentation

• Other highly confidential information

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If sensitive information is required to assist with an insurance transaction, Burnn Group or the applicable insurance provider will tell you what information is needed and, where appropriate, how it should be provided.

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20. Changes to This Privacy Policy

Insurance, technology, privacy laws, and our services evolve.

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We may update this Privacy Policy periodically to reflect changes in our practices, website, technologies, services, legal obligations, or other circumstances.

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When this Policy is updated, we will post the revised version at getburnn.com and update the Last Updated date at the top of this page.

If applicable law requires additional notice or consent for a material change, we will provide it as required.

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21. Contact Burnn Group

Privacy shouldn't be confusing.

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If you have a question about this Privacy Policy, our privacy practices, or how information you've provided to Burnn Group is being handled, please contact us.

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Burnn Group, LLC
Website: getburnn.com
Email: burnn@getburnn.com
Phone: (503) 662-7890

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For privacy requests involving sensitive information, please contact us first rather than including confidential documents or identification information in your initial communication.

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Our Privacy Promise

Insurance is what we provide.
Reassurance is what you'll leave with.

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We believe reassurance includes knowing that when you share information with Burnn Group, we'll treat it as something entrusted to us, not simply something collected from you.