Insurance Should Be Accessible to Everyone.

At Burnn Group, that promise extends beyond the insurance products we help you find. It includes how you learn about coverage, communicate with us, use our website, ask questions, and get help. This Accessibility Statement applies to the Burnn Group website at getburnn.com and the digital content and services we provide through it. Protecting the things you care about is a natural part of life. Understanding how to protect them shouldn’t require navigating unnecessary barriers.

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That’s why we’re committed to providing an experience that is welcoming and usable for as many people as possible, including people with disabilities and people who may interact with digital information differently.

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What Accessibility Means to Us

Accessibility isn’t simply a website setting or compliance checklist.

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It means making insurance easier to find, understand, navigate, and discuss.

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We believe good service should still feel a little like making a telephone call back in the day: you reached a real person, asked a question, and somebody cared enough to make sure you were good before the conversation ended. Technology has changed. That part shouldn’t.

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We use modern digital tools to make doing business easier while working to preserve the human service behind them.

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How We’re Working Toward Accessibility

Burnn Group works to improve the accessibility and usability of our website and digital content and uses the Web Content Accessibility Guidelines (WCAG) developed by the World Wide Web Consortium as an important reference for our accessibility efforts.

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Our current accessibility efforts are informed by WCAG 2.2 Level AA principles and success criteria, where reasonably applicable to our website, content, and technology.

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Accessibility is an ongoing process. Technologies, third-party services, website content, and accessibility standards continue to evolve. This statement should not be interpreted as a representation or guarantee that every page, feature, document, or third-party service will conform perfectly to every accessibility standard at all times.

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Our accessibility efforts include:

• Clear, understandable information. We aim to use straightforward language and explain insurance terminology when additional context may be helpful.

• More than one way to communicate. Depending on the service you need, you may be able to reach Burnn Group through our website, telephone, or email.

• Assistive-technology compatibility. We work to structure digital content so it can be navigated and understood using commonly used browsers, keyboards, and assistive technologies such as screen readers.

• Readable content. We consider typography, spacing, headings, contrast, and content structure when designing our digital experience.

• Meaning beyond color. We work to avoid relying solely on color to communicate important information, selections, instructions, or status.

• Accessible images and media. We work to provide meaningful alternative text for informative images and appropriate captions, transcripts, or other alternatives for media when applicable.

• Keyboard navigation. We work toward making important website functionality usable without requiring a mouse or touchscreen.

• Understandable forms. We aim to provide clear labels, instructions, and error information so you can understand what we’re asking for and why.

• Reduced unnecessary visual barriers. We avoid intentionally using flashing or rapidly changing visual content that could interfere with safe and comfortable website use.

 

Accessibility Throughout Your Experience

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Exploring Insurance

We work to make information about available insurance products and services understandable and navigable across supported devices.

Starting a Conversation

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If an online form isn’t the easiest way for you to communicate with us, contact our team. When reasonably possible, we’ll work with you to identify another way to provide the information we need.

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Getting Help

Questions don’t have to fit neatly inside a website form. Contact us by phone or email if you need assistance understanding information presented through our website.

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Managing Your Insurance

Policies are ultimately issued and administered by the applicable insurance carrier. Available servicing options, including online account management, policy changes, documents, and communication methods, may vary by carrier. Burnn Group can help direct you to appropriate resources when assistance is needed.

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Filing a Claim

Claims are handled by the applicable insurance carrier according to the terms of the policy and the carrier’s procedures.

Our Claims Center can help you locate available carrier claims information, and the Burnn Group team can help point you in the right direction when you’re unsure where to begin.

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Changing or Cancelling Coverage

Cancellation procedures, policy modifications, confirmation requirements, and available communication methods vary by carrier and policy. Contact Burnn Group or your insurance carrier for assistance with the appropriate process.

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Third-Party Websites and Services

Burnn Group’s website may contain links to or integrate services, websites, portals, documents, or technologies provided by insurance carriers and other third parties. We do not control every aspect of those third-party digital environments and cannot guarantee their accessibility, availability, functionality, or compatibility with every assistive technology.

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If you encounter difficulty accessing a third-party resource linked through our website, contact us. When reasonably possible, we’ll help identify another way to access the information or direct you to the appropriate provider for assistance.

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Accessibility Is Ongoing

Websites aren’t finished the day they’re published.

Neither is accessibility.

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We periodically review our website, content, and digital experiences and may make updates as technology, accessibility guidance, customer needs, and our services evolve.

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We also listen.

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If something isn’t working for you, we’d rather know about it. Feedback can help us identify barriers that automated testing or routine reviews may not catch.

 

Need Assistance or Found an Accessibility Barrier?

Tell us. We’ll do our best to help.

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If you have difficulty accessing information, using a feature of this website, or communicating with Burnn Group because of an accessibility barrier, please contact us.

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When contacting us, it can help to tell us:

• What you were trying to access

• The page or feature giving you trouble

• What kind of assistance or alternative format would help

 

For your protection, please do not send Social Security numbers, driver’s-license information, payment information, account credentials, medical information, or other sensitive or confidential information through an accessibility feedback email unless Burnn Group specifically directs you to an appropriate secure method.

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This Accessibility Statement applies to:

Burnn Group LLC

Website: getburnn.com
Phone: (503) 662-7890
Email: burnn@getburnn.com

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We will make reasonable efforts to review accessibility concerns and help identify an appropriate way for you to obtain the information or assistance you need.

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Our Promise Is Simple.

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